Effective date: December 11, 2023
Our Refund Policy is simple - If you paid within 15 days and have not created any new stories from the Cyango Cloud Studio, then you qualify for a refund. We have a 15-day return policy, which means you have 15 days after paying your subscription to request a return.
Please contact us with your name and account email so that we can quickly process your request.
To start a return, you can contact us at info[at]cyango.com.
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info[at]cyango.com.
You will qualify for a refund if:
You will qualify for a refund if:
If you qualify for a refund or need any help with billing, please contact us with your account information such as name and account email so that we can offer you the best solutions available.
For more information about our policy, please refer to our Terms and Policies.
_web.svg)
