IDENTITY OF THE RESPONSIBLE FOR TREATMENT
Wishes and Intuition, Lda (“Dotesfera”) owner of Cyango, is committed to protect the privacy and security of the data you entrust to us. THE Dotesfera undertakes, therefore, through this Policy of Privacy, fulfilling the obligations arising from the Regulation General Data Protection, to inform you of how we treat data your personal data (i.e. collect, store, process, transmit and eliminate), for what purposes we treat them, ensuring that we collect, share and store your data with the aim of reference to best practices in the field of security and protection of personal data.
When your personal data is processed by subcontractors, we demand the same level of privacy and security. We use yours personal data always with transparency, in order to provide you with the better services and offers in a concrete and personalized way.
In accordance with the applicable legislation on the protection of data, Wishes and Intuition, Lda., headquartered at Rua Circular Norte do PITE – Évoratech, 7005-841 Évora, taxpayer 514267470, is the entity responsible for the collection and treatment of your personal data.
1 – WHAT ARE PERSONAL DATA AND WHAT DATA CATEGORY DO WE PROVIDE?
What is personal data?
Personal Data is any information, of any nature and in any support (eg sound or image), relating to a person identified or identifiable.
An identifiable person is a person who can be identified directly or indirectly eg through the name, the identification, location data, identifier electronic or other elements that allow identification that natural person.
Who are the holders of personal data?
The Client or User, a natural person, to whom the data relate respect and that you have enjoyed Wishes and services or products Intuition, Lda, hereinafter “Dotesfera”. The Customer will be the person who concludes the contract with Dotesfera and the User is the person who uses Dotesfera’s services or products, but who may not correspond to the Customer. For example: – In the segment business, the contract with Dotesfera is on behalf of the company but Users are the customers or employees of that company; – In the private segment, a Customer may purchase various products and services ,. In this regard, Dotesfera informs which also protects personal data and respects the rights customers and users.
What categories of personal data do we process?
The categories of data we process are as follows:
|Identification and contact details and other identification data||Civil or tax identification numbers, data for payment address, billing address, telephone contact and E-mail address; date of birth, gender, your professional activity and IP (if you registered with the Internet)|
|Service||Products and services purchased or subscribed|
2 – WHO IS RESPONSIBLE FOR THE TREATMENT OF YOUR PERSONAL DATA?
The person responsible for collecting and processing your personal data will be Dotesfera, when providing service or supply product and that in that context decides what data is collected, means of processing and purposes for which the data are used.
3 – WHAT BASIS CAN WE TREAT YOUR PERSONAL DATA?
These are the circumstances in which we handle your data personal:
When you have your express consent – in writing, orally or by validating an option – and prior and if that consent is free, informed, specific and unambiguous. Are examples, your consent for Dotesfera to analyze the use of services and products and make recommendations or send marketing messages, to use your marketing data identification or use of services for sending messages Dotesfera’s marketing efforts, your consent so that we can use customer service information to improve our service quality;
Execution of contract and pre-contractual steps
When the processing of personal data is necessary for the execution, execution and management of the contract signed with Dotesfera, as for example for the preparation of a proposal of products and / or services for managing contacts, information and orders, for billing, collection and payment management;
Compliance with legal obligation
When the processing of personal data is necessary to comply with legal obligation to which Dotesfera is subject, such as example the communication of identification data to entities police, judicial, tax or regulatory authorities;
When the processing of personal data corresponds to an interest legitimate use of Dotesfera or third parties, such as the processing of data for, improvement of quality of service, the fraud detection and revenue protection and when our reasons for their use should take precedence over their rights to data protection;
4 – FOR WHAT PURPOSES AND HOW LONG DO WE TREAT YOUR DATA PERSONAL?
How long do we process your Personal Data?
Your personal data is processed by Dotesfera only by period of time necessary to achieve the purpose defined or, whichever is applicable, until it exercises its right of opposition, right to be forgotten or remove the consent. After the respective period of conservation, Dotesfera will eliminate or anonymize data whenever that they should not be kept for a different purpose that can survive.
For what purposes do we process your Personal Data?
|Purposes||Examples of purposes (not exhaustive)|
|Marketing and Sales||Customer Management and Service Delivery||Accounting, Tax and Administrative Management||Litigation Management||Fraud detection, revenue protection and auditing||Network and systems management||Compliance with legal obligations||Information security control|
|– Marketing or selling new products or services – Analysis of consumer profiles – Adaptation and development of new products or services||– Management of contacts, information or requests – Management of claims; – Billing, collection and payment management||– Accounting, invoicing – Tax information, including sending information to the tax authority||– Judicial and extrajudicial collection – Management of others conflicts||– Detection of fraud and illicit practices – Protection and control revenue – Credit risk management – Audit and internal investigation||Support and improvement of networks and applications that support service Monitoring, improvement and service support||– Call location for emergency services – Judicial requests – Investigation, detection and prosecution of serious crimes – Response to judicial, regulatory and supervisory||– Access management, logs – Backup management – Management security incidents|
What are the deadlines for processing and preserving personal data?
Dotesfera handles and keeps your personal data in accordance with purposes for which they are treated. There are cases where the law requires the treatment and conservation of data for a period of minimum time, for example, 10 years the data needed to information to the Tax Authority for accounting or tax. But, whenever there is no legal obligation specific, then the data will be treated only for the period necessary for the fulfillment of the purposes that motivated its collection and preservation and always in accordance with the law, guidelines and CNPD decisions. Thus, Dotesfera will treat and maintain its personal data for the period in which it maintains a contractual relationship I can. Dotesfera may keep other personal data for periods longer than the duration of the contractual relationship, either consent, either to ensure rights or duties related to the contract, or because it has interests legitimate reasons, but always for the period strictly necessary to carry out the respective purposes and in accordance with CNPD guidelines and decisions. Examples are the contact for marketing and sales purposes, data preservation within the scope of invoice complaint processes, exercise of warranty or offers that are of interest to the customer or prospectus.
5 – HOW DO WE COLLECT YOUR PERSONAL DATA?
How do we collect your personal data?
We collect personal data with your consent when acquires Dotesfera products or services, when it downloads or uses e-books, online mini courses, quizzes, gift sessions, Dotesfera products, services and applications or when participating in market research. Collection can be done orally, by in writing or through the Dotesfera website. But your information staff can also be collected from sources accessible to the public or other sources.
How is your personal data collected indirectly?
So that you can better understand this indirect collection we indicate the following cases: Other relevant information about credit risk or on identification and contact details for collections management, fraud detection and revenue protection. THE Dotesfera may collect personal data from entities private companies that maintain relevant information on the credit of holders of personal data, provided that these databases respect the applicable data protection rules. Dotesfera may also access, collect or confirm personal data on company websites Public Administration and private entities, namely, to confirm the accuracy of your identification and contact.
6 – DATA ANALYSIS
Conversion Tracking for Facebook Ads (Facebook, Inc.)
Content comment services allow users to users to make and publish their comments on the content this site. Depending on the settings chosen by the owner, users can also leave comments anonymous. If there is an email address between Personal Data provided by the user, it can be used to send notifications of comments on the same content. The users are responsible for the content of their own comments. If a content feedback service provided third party is installed, it can still collect data of web traffic to pages where the comments service installed, even when Users do not use the service of content comments.
Facebook Comments (Facebook, Inc.)
Remarketing and behavioral segmentation
Facebook Remarketing (Facebook, Inc.)
Personalized Facebook audience (Facebook, Inc.)
Interaction with external social networks and platforms
This type of service allows interaction with social networks or other external platforms directly on the pages of this website. THE interaction and the information obtained through this website is always subject to user privacy settings for each social network and for each platform. This type of service you can still collect traffic data for the pages where the service is installed, even when Users do not use.
Twitter Tweet button and social widgets (Twitter, Inc.)
Like button on Facebook and social widgets (Facebook, Inc.)
LinkedIn button and social widgets (LinkedIn Corporation)
How to provide or withdraw consent for the installation of Cookies
Logs and system maintenance
For operation and maintenance purposes, this website and any services third parties can collect files that record the interaction with this website (system logs) using other personal data (such as the IP address) for that purpose.
Owner and Data Controller
7 – WHAT ARE YOUR DATA PROTECTION RIGHTS AND HOW EXERCISE THEM?
What are your rights?
See below for your rights and the details of what safeguard in each one.
Right of access
Right to obtain confirmation of your personal data that are treated and information about them, for example, what are the purposes of the treatment, what are the conservation, among others. Right to view or obtain a copy, for example of invoices, written agreements or requests for support you made.
Right of rectification
Right to request rectification of your personal data that is find inaccurate or request incomplete personal data completed, such as address, TIN, email, telephone contacts, or others.
Right to erase data or “right to be forgotten”
Right to obtain the deletion of your personal data, provided that there are no valid grounds for its conservation, such as for example the cases where Dotesfera has to keep data to fulfill a legal preservation obligation for research, detection and prosecution of crimes or because there is an ongoing judicial process.
Right to portability
Right to receive the data you provided to us in digital format current use and automatic reading or requesting transmission your data directly to another entity that will become the new responsible for your personal data, such as receiving your invoices or forward your contacts to the new responsible, but in this case only if it is technically possible.
Right to withdraw consent or right to object
Right to object or withdraw your consent, at any time data processing, as in the case of processing of data for marketing purposes, provided that it is not verify legitimate interests that prevail over their interests, rights and freedoms, such as the defense of a right in a judicial process.
Right of limitation
Right to request to limit the processing of your data in the form of: Suspension of treatment Limitation on scope of processing certain categories of data or purposes of treatment.
Right to complain
Right to complain to the supervisory authority, CNPD, beyond the company or the DPO.
How can you exercise your rights?
The exercise of rights is free, except in the case of a manifestly unfounded or excessive request, in which case it may a reasonable fee will be charged taking into account costs. At information must be provided in writing but, if requested, can be provided orally. In this case, Dotesfera must verify your identity by means other than oral. THE response to requests must be provided within a maximum period of 30 days, unless it is an especially complex order. Exercise the rights through the following addresses: Dotesfera Carta: Rua Circular Norte do Parque Industrial 35, 7005-841 Évora Portugal Mail: firstname.lastname@example.org Telephone: +351 961 085 333
8 – TO WHOM DO WE TRANSMIT YOUR PERSONAL DATA?
Under what circumstances is your personal data communicated to other entities, subcontractors or third parties?
Your data can be transmitted to subcontractors so that they treat them in the name and on behalf of Dotesfera. In this case the Dotesfera will take the necessary contractual measures to guarantee that subcontractors respect and protect the personal data of the holder. Data can also be transmitted to third parties – entities other than Dotesfera or subcontractors – such as example companies with which Dotesfera develops partnerships, if the holder has consented, or entities to whom the data have to be reported under the law, such as the authority tax.
Under what circumstances does Dotesfera transfer your data to a third country?
Dotesfera may have to transfer your personal data to a third country outside the European Union and which is not part of the list of countries that the EU has already considered to have levels of protection appropriate personal data. In such cases, Dotesfera will ensure that data transfers are carried out in strict compliance applicable legal rules.
9 – HOW DOES DOTESFERA PROTECT YOUR PERSONAL DATA?
Dotesfera has implemented the logical, physical, adequate, necessary and sufficient organizational and security measures to protect your personal data from destruction, loss, unauthorized alteration, dissemination, access or any other accidental or illicit treatment. They will also be access rules have been implemented for Customers or Users to certain products or services, such as the introduction of password, to allow the strengthening of control mechanisms and security whenever necessary.
10 – USEFUL ADVICE FOR THE PROTECTION OF YOUR DATA
Dotesfera and third party websites
Dotesfera advises caution when exposing your data personal data and the circulation of such data over the internet, acts that are the customer’s full responsibility, since this data does not fully protected against possible violations, the adoption complementary security measures, including the maintenance of equipment (computers, tablets, mobile phones or other devices with internet connection) and programs properly updated and configured with firewalls and protection against malicious software (such as antivirus), not browsing on sites of dubious reputation or for which you do not have the due guarantees of authenticity, the physical protection of its equipment and avoid placing access credentials on publicly accessible computers (for example, internet cafes, hotels, etc.) and the use of strong and different passwords depending on each service or website.
Information not contained in this policy
More details on the collection or processing of personal data can be requested from the Owner at any time.